Hoopla is still down for most of our patrons

by | Oct 22, 2025 | In the Library, New in the Library, Notes from the director | 0 comments

Anneliese the Director here,

Hoopla has no direct service line to call, and their server is email-reliant, meaning they are not able to help patrons directly.

I had success with the following steps:

  1. Request to reset your password, and it will tell you that it will send you an email in order to do this, but because the email server is down, you won’t receive one
  2. Enter the password hoopla123
  3. Attempt to login
  4. It should prompt you to change your password again.

If that doesn’t work, and you’re dying to use Hoopla, you can call me. I’ll record as many requests as I can then call and ask them to reset the accounts toward the end of the day, that way I don’t have to spend the entire day on the phone. This is the best solution I can come up with right now.